How to Manage Waiter Calls and Alerts
Learn how your team receives real-time alerts whenever a customer requests service, avoiding unnecessary waiting and improving the dining experience.
Customer request
When the customer taps "Call Waiter" on their phone, they choose the reason:
- 🛎️ Need help
- 🍽️ Place an order
- 💳 Request the bill
- 🧻 Bring cutlery / napkins
The request is instantly sent to the team's dashboard.
Alert on the main panel
As soon as the customer requests service, the corresponding table flashes yellow on the table map and an audible alert is played (configurable in settings).
Notifications on team devices
Waiters with phones or tablets can enable browser notifications to receive alerts even with the screen locked.
To enable:
- Access the dashboard in the phone's browser
- Click "Enable Notifications" when prompted
- Confirm the permission on screen
🔔 Notifications work even with the browser minimised, ensuring no call goes unnoticed.
Resolving the call
After attending the table, the waiter clicks "Resolve Call" on the panel. The table returns to its normal state and the call counter is updated.